The Hug is committed to providing a website that is accessible to the widest possible audience, regardless of ability or technology. We are continuously working to improve the accessibility and usability of our website, which is built and hosted on the Wix platform.

​Our Commitment

We aim to ensure that all users can:

• Navigate our site using assistive technologies (e.g., screen readers, keyboard navigation)

• Understand content through clear headings, descriptive links, and appropriate alt text

• Access forms, buttons, and menus with ease

• Experience consistent and readable design across devices

Platform Support

Our website is built using Wix, which offers built-in accessibility tools and follows the Web Content Accessibility Guidelines (WCAG) 2.1 at the AA level. This includes:

• Accessibility-ready templates

• ARIA attributes

• Text alternatives for images

• Keyboard-friendly site navigation​

​

We take advantage of these tools and regularly update our content to align with best practices.

​

Ongoing Efforts

We continue to monitor our site’s accessibility and work with Wix’s features and tools to ensure optimal performance for all users. We also welcome feedback and suggestions on how we can improve.

​

Accessibility Assistance

If you are having trouble accessing any part of our site or need help with placing an order, please contact us:

Email: info@thehug.store

​

We value your input and are committed to making our website as accessible and inclusive as possible.