Privacy Policy

Effective Date: March 1, 2025

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from our website (the “Site”).

1. Personal Information

When you visit the Site, we may collect certain information about your device, including your web browser, IP address, time zone, and cookies installed on your device. Additionally, as you browse the Site, we collect information about the pages you view and how you interact with the Site.

When you make a purchase or attempt to make a purchase through the Site, we collect:

Name
Billing and shipping address
Payment details (e.g., credit card info, processed securely)
Email address
Phone number (if provided)

2. How We Use Your Information

We use this information to:

Process orders and payments
Deliver products and services
Communicate with you (including order confirmations and updates)
Provide customer support
Screen for fraud
Send marketing communications (only if you've opted in)

3. Sharing Your Information

We only share your information with third parties when necessary, including:

Payment processors
Shipping providers
Website analytics tools (e.g., Google Analytics)

We do not sell or rent your personal information.

4. Your Rights

You have the right to:

Access the personal information we hold about you
Request correction or deletion of your data
Opt out of marketing communications at any time
To make a request, please contact us at info@thehug.store.

5. Data Retention

We retain your information as long as necessary to fulfill the purposes outlined in this policy, including for tax and legal obligations.

6. Security

We use reasonable security measures to protect your information, but no method is 100% secure.

7. Cookies

We may use cookies to improve your browsing experience. You can choose to disable cookies in your browser settings.

8. Changes to This Policy

We may update this Privacy Policy occasionally. Changes will be posted here with a new effective date.

9. Contact Us

For questions or concerns about this policy, contact:

Email: info@thehug.store